Frequently Asked Questions

Due to SEC regulations, if a cryptocurrency token is considered a security under the Howey Test, established by SEC v. W.J. Howey Co., 328 U.S. 293 (1946), then selling it before the project is developed could be seen as an unregistered securities offering, which is illegal unless properly registered or exempt. United States, Congress. Securities Act of 1933, 15 U.S.C. § 77e (2023); U.S. Securities and Exchange Commission v. Telegram Group Inc. and TON Issuer Inc., No. 19-cv-9439, 2020 WL 61528 (S.D.N.Y. Jan. 3, 2020); U.S. Securities and Exchange Commission v. Kik Interactive Inc., No. 19-cv-5244, 492 F. Supp. 3d 169 (S.D.N.Y. 2020).

The token presale will commence after the app is available.

No, $LAVA is not a meme coin. It's an AI utility token that powers the LavaAI distributed application and ecosystem. The token is used on our innovative content platform leveraging AI where content creators and curators can earn $LAVA by participating. The platform has been specifically designed to prevent the typical inflationary boom and bust pattern seen in almost every alternative crypto asset outside of Bitcoin.

No, we are not affiliated with the 'Lava Network' or the 'Lava Foundation' those are completely different projects. Although our tickers are the same ($LAVA) tickers are not required to be unique in the crypto market space. What matters is the mint id.

You can stay up-to-date and get involved with the community by joining via the X.com, Telegram, and Discord links at the bottom of the page. You can also subscribe to the Lava AI instructional YouTube channel for videos on how to use the distributed app.

For technical support, you can either email support@lavaai.io or speak directly to Hiroshi Minamoto's technical support team on our official X account @lavaai_io. Our support team is available 24/7 and typically responds within 24 hours. Please include any relevant screenshots or error messages to help us resolve your issue more quickly.

To cancel an order, please click the 'Manage My Order' link in the email receipt to adjust order preferences or cancel an order. You can cancel or change the shipping destination on any order that hasn't been shipped yet. If the order has already been shipped, you'll need to follow our return process. For assistance with cancellations, contact our support team immediately.

We accept returns within 30 days of delivery no questions asked. Please contact our support team to initiate a return and receive a free return shipping label. Refunds will be processed within 5–7 business days after we receive the returned item.

Please refer to the email receipt for your tracking number. It might take a couple of days for the tracking to register. Please allow 1–3 weeks for shipping.